Frequently asked questions
How do I create a new SMART Recovery Account?
There are two ways to create an account.
1. Locate the "Sign Up" button at the top of our school and click it. Input your email and choose a password, and you're in!
2. Alternately you will be prompted to create an account when you register for a new course.
When creating your account, don't input your email address- instead, click "Don't have an account? Sign up" as seen below.
Why is there a fee for training?
Training fees help cover the costs of delivering and maintaining SMART Recovery Canada’s facilitator training, including program coordination, learning platforms, and ongoing support. We work to keep training affordable while supporting communities across Canada.
If cost is a barrier, reduced-cost options may be available. Please see our FAQ for more information.
Do you offer discounts for training?
SMART Recovery Canada is committed to making facilitator training as accessible as possible and to reducing barriers for people who want to support their communities by starting or facilitating a SMART Recovery meeting.
How to apply
To request a discount, please complete our short application form. We will review your request and follow up with next steps.
Click here to complete the application
At this time, SMART Recovery Canada offers a 35% discount on facilitator training for the following groups:
- Students – 35% off
- Not-for-profit employees or volunteers – 35% off
How to apply
To request a discount, please complete our short application form. We will review your request and follow up with next steps.
Click here to complete the application
Can I purchase training for someone else or for multiple people?
Yes. Training can be purchased on behalf of another individual or for multiple participants.
To get started, please complete our request form and our team will follow up with next steps, including payment and access details.
Request training for others
To get started, please complete our request form and our team will follow up with next steps, including payment and access details.
Request training for others
Do you offer live, instructor led training for groups?
Yes. SMART Recovery Canada offers live, instructor-led online training for groups of 10 or more.
To explore options and pricing, please complete the request form.
Live trainings are interactive and focus on practical application of SMART tools and facilitation skills. Participants gain a solid understanding of SMART principles and how to apply them in group or meeting settings.
View our current pricing for live online facilitator training.
Get started by filling out the request form
Live trainings are interactive and focus on practical application of SMART tools and facilitation skills. Participants gain a solid understanding of SMART principles and how to apply them in group or meeting settings.
View our current pricing for live online facilitator training.
Get started by filling out the request form
How do I get trained on SMART Recovery if I don’t live in Canada?
SMART Recovery Canada offers facilitator training and accepts payments for individuals who live and reside in Canada.
If you live outside of Canada, SMART Recovery has affiliate organizations in other countries that offer training within their own regions.
Select your location to explore training options:
Each SMART Recovery affiliate manages its own training process and can provide information about available courses, costs, and requirements in your region.
We appreciate your interest in supporting others through SMART Recovery, wherever you are in the world.
If you live outside of Canada, SMART Recovery has affiliate organizations in other countries that offer training within their own regions.
Select your location to explore training options:
Each SMART Recovery affiliate manages its own training process and can provide information about available courses, costs, and requirements in your region.
We appreciate your interest in supporting others through SMART Recovery, wherever you are in the world.
I purchased a course. How do I access it?
After purchasing a course, log in to your account. Your course will appear in your dashboard. Select the course to get started.
How do I navigate inside a course?
Once you access a course, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you will be required to complete the course in order meaning you can't skip to content until completing the content before it. Note that learning units that you have visited / completed are marked with a discrete check mark.
Can I take the courses on my tablet or phone?
Yes! This online school is fully responsive in all kinds of electronic devices. No app required.
Is Internet Access Required?
Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.
Recommended Technology
Just a broadband Internet connection, a device (laptop, pc, phone, tablet, etc.) and the latest version of your favorite browser.
Troubleshoot issues with Video
Our video player automatically tries to adjust the video quality to your internet speed, giving you the highest quality possible but in certain cases, for very slow connections, this might not be possible. If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the video. In this case try to reset your connection/internet router or, if possible, try accessing your online courses using a better internet connection.
You may also want to try one of the following: 1. Close extra browser tabs or other applications that may be using up your bandwidth. 2. Make sure you're using the latest version of your browser.
You may also want to try one of the following: 1. Close extra browser tabs or other applications that may be using up your bandwidth. 2. Make sure you're using the latest version of your browser.
How long does it take to complete a course?
It depends on the course. Each course has different time requirements. Read the course's description or contact your instructor for more specific details.
How do I access a course that I have completed?
You can access your courses anytime simply by logging in to the platform and visiting the course page. The courses you have purchased appear always first in the school’s course catalog.
Where is the invoice for the course I just bought?
You can find fully detailed invoices for all the courses you have purchased in the Account page, which can be found by hovering your mouse over the Me top bar option.
I was given a discount coupon to this school. How can I use it to buy a course with discount?
Buying a course with a discount coupon is not much different from our normal checkout process.
1) Go to the course page for which you have a coupon and click Enroll.
2) You will be automatically redirect to Enroll in Course page. Type your coupon code in the textbox and click Redeem.